Several Atmos Energy customers, in Whitesboro, were without natural gas iougservice on Thursday and Friday. Atmos personnel worked to restore service Thursday evening and Friday causing a minor inconvenience for drivers on North Union Street.
Excessive rain over the past few days caused water to leak into the underground pipes of the low-pressure gas system, said Jackie Thomas, on-site operations supervisor. In-order to solve the problem Atmos replaced the damaged piping and ran individual lines to each house to replace the single pipe that served the three houses affected by the outage, said Terry Tombaugh, manager of public relations for Grayson county.
Atmos uses three different types of systems, low-pressure, intermediate-pressure, and high-pressure. The low-pressure system that was in use in this case allows water to leak into the system interrupting service if there is a leak, but this prevents unknown gas leakages, Tombaugh said.
Atmos customer service representatives went to the affected residents late Friday evening relighting pilots for customers and checking their service.
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